Last Updated: 27-08-2026

1. Shipping

BY VELORA LABS aims to process and ship orders carefully and efficiently.

Orders are prepared and packaged with attention to product handling and secure delivery. Shipping options and estimated delivery times may vary depending on the destination and selected shipping method.

Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.

If there is a significant delay affecting your order, we will make reasonable efforts to provide an update.

Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

BY VELORA LABS is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.

Once an order has been handed to the shipping carrier, delivery times may be affected by circumstances outside our control, including carrier delays, weather, customs procedures, or other transportation issues.

International Orders

Customers placing international orders are responsible for understanding and complying with applicable laws and import requirements in their destination country.

Any customs duties, taxes, fees, permits, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

We reserve the right to decline or cancel orders where shipment may conflict with applicable laws or regulations.

Product Handling

Where applicable, products may be shipped using temperature-conscious handling procedures.

Specific storage and handling requirements can vary by product. Customers should review the relevant product information and documentation for applicable guidance.

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2. Refund Policy

Because our products are research materials, returns and refunds may be subject to specific conditions.

Please contact us as soon as possible if there is an issue with your order.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or otherwise has an issue, please contact our support team promptly after delivery.

Please include:

• Your order number
• A description of the issue
• Photographs of the package and product where applicable

We will review the information and determine the appropriate resolution.

Returns

Return eligibility may vary depending on the product, condition of the package, and circumstances of the request.

Do not return a product without first contacting BY VELORA LABS and receiving return instructions.

Products that have been opened, altered, improperly stored, or otherwise handled outside the applicable requirements may not be eligible for return.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee that a cancellation request can be accommodated once an order has entered processing or has already been shipped.

Refunds

Where a refund is approved, it will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Non-Delivery

If an order is marked as delivered but you have not received it, please contact us so we can review the situation.

Customers are responsible for ensuring that the shipping address and delivery information provided at checkout are accurate.

Research-Use Products

Refunds or returns do not change the intended use of our products.

All BY VELORA LABS products are supplied strictly for legitimate laboratory and in-vitro research applications and are not intended for human or veterinary consumption.

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3. Contact Us

If you have questions about shipping, returns, refunds, or an existing order, please contact:

BY VELORA LABS
Email: byveloralabs@gmail.com
Address: [To Be Updated]
Business Hours: [To Be Updated]